Privacy Policy

1. Introduction

NZ Charge Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile network management platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, describes, or could reasonably be linked to you, including:

• Name and contact information (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (processed securely through third-party processors)
• Device identifiers (IMEI, serial numbers)
• Government-issued identification for verification purposes

2.2 Usage Data

We automatically collect certain information about your use of the Service:

• Network usage data (data consumed, call duration, message counts)
• Device information (type, model, operating system)
• Connection information (IP address, network type, signal strength)
• Location data (when permitted by device settings)
• Service interaction data (features used, preferences)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our mobile network management services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Network Optimization: To monitor network performance and optimize connectivity
• Communications: To send service updates, security alerts, and support messages
• Analytics: To analyze usage patterns and improve our Service
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, data analysis, customer service, and network infrastructure.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• End-to-end encryption for data transmission
• Secure data storage with regular backups
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Under New Zealand privacy laws and applicable regulations, you have the following rights:

6.1 Access and Portability

You have the right to access your personal information and request a copy in a portable format.

6.2 Correction

You can request correction of inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

6.4 Objection and Restriction

You can object to or request restriction of certain processing activities.

6.5 Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, please contact us at [email protected] or +64 9 123 4567.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When information is no longer needed, we securely delete or anonymize it. Usage data is typically retained for 24 months unless required for longer periods by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notifications for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

13. Compliance

This Privacy Policy complies with:

• New Zealand Privacy Act 2020
• Telecommunications Act 2001
• Electronic Communications Code of Practice

We are committed to maintaining the highest standards of privacy protection and regularly review our practices to ensure ongoing compliance.