Support Center
Get the help you need, whenever you need it. Our team is here 24/7 to assist you.
Support Overview
Quick access to assistance and resources
How Can We Help?
Choose your preferred way to get support
Live Chat
Get instant help from our support team through live chat. Average response time: 2 minutes.
Phone Support
Speak directly with a support specialist. Available 24/7 for all urgent matters.
Call +64 9 123 4567Email Support
Send us a detailed message and we'll respond within 4 hours during business hours.
Send EmailFrequently Asked Questions
Find quick answers to common questions
How do I check my data usage?
Navigate to the Usage page from the main menu. You'll see real-time data consumption for all your devices, broken down by category and time period.
Can I change my plan anytime?
Yes! You can upgrade or downgrade your plan at any time with no penalties. Changes take effect at the start of your next billing cycle.
How do I add a new device?
Go to the Devices page and click "Add Device". Enter your device details and IMEI number. The device will be connected within minutes.
What happens if I exceed my data limit?
Your connection speed will be reduced to prevent additional charges. You can always top up data or upgrade your plan instantly from the dashboard.
Is international roaming included?
International roaming is available on Professional and Enterprise plans. Starter plan customers can enable roaming with per-country rates.
How secure is my network data?
We use enterprise-grade encryption for all data transmission. Two-factor authentication and real-time threat monitoring protect your account 24/7.
Troubleshooting Guides
Step-by-step solutions for common issues
No Network Connection
1. Check airplane mode is off
2. Restart your device
3. Verify SIM card is inserted
4. Check network coverage map
Slow Data Speeds
1. Check if data limit reached
2. Move to better coverage area
3. Disable VPN temporarily
4. Clear app cache and data
Device Not Recognized
1. Verify IMEI number is correct
2. Update device software
3. Check device compatibility
4. Contact support for activation
Cannot Send Messages
1. Check message center number
2. Verify recipient number format
3. Ensure sufficient balance
4. Try toggling airplane mode
Knowledge Base
Browse our comprehensive help documentation
| Category | Topic | Last Updated | Views |
|---|---|---|---|
| Getting Started | How to Set Up Your Account | Oct 10, 2025 | 2,456 |
| Network Management | Understanding 5G Network Settings | Oct 12, 2025 | 1,892 |
| Data Usage | Monitoring and Controlling Data Consumption | Oct 8, 2025 | 3,124 |
| Device Setup | Adding Multiple Devices to Your Network | Oct 5, 2025 | 1,567 |
| Security | Enabling Two-Factor Authentication | Oct 14, 2025 | 945 |
| Billing | Understanding Your Monthly Statement | Oct 1, 2025 | 2,234 |
Submit a Support Request
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